We aim to dispatch all orders as quickly as possible via Royal Mail Recorded Delivery. The delivery charge for UK customers will be approximately £3 for an item. We aim to deliver within 3-5 working days approximately (Mon-Fri), orders placed in the afternoon may take an extra days delivery. Please note, during busy periods, especially sale time, delivery may take between 7-28 days, however we do aim to ship out your order sooner.
There is a delivery charge of approximately £7 on all international orders. Any orders above £250 will be shipped free of charge. International orders are sent via Royal Mail International Signed for. Orders will require a signature on delivery. All orders will be shipped out within 3-5 working days. We aim to deliver item(s) internationally within 14 working days. However international orders can take up to 28 days approximately.
International customers please note
Customs and Taxes - The buyer is responsible for any duties or taxes charged on entry to the country. These are levied by the international customs and totally out of our control.
All of our products are top quality and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.
However, if you are unhappy with your purchase we will happily issue an exchange or refund as long as the item(s) are returned back to us with a filled out returns form enclosed with the returning item(s) via a secure Post Office service. (Royal Mail Special Delivery service recommended) within 7 days of the date printed on your invoice. Email us at firstname.lastname@example.org titled 'Refund' with your reasoning and will reply with postage forwarding details. Returned item(s) must be returned with all relevant swing tags, labelling, original garment packaging and in ORIGINAL RESALEABLE condition. Once we have recieved the item(s) back we will issue a full refund for the price of the item(s) returned. However we reserve the right to withhold a exchange, credit note or refund if the item(s) have been worn, damaged, washed, marked, or smells of any type of odur which is not of orgin, or is in any condition that we deem renders the item un-saleable.
Please note: IMPORTANT
Please ensure that you wrap the package securely
We do not cover any postal cost incurred when sending the item(s) back to us
For your own protection, we recommend that you send your package by Royal Mail Special Delivery service
We cannot be held responsible for packages lost or damaged in the post
This does not affect your statutory rights as a consumer